Refunds and replacements

Last updated 5 October 2026

Plain rules, so nobody has to argue. If your case is not covered here, message us on Telegram and a person answers.

If we can not deliver

If we can not deliver something you paid for, we refund it in full to your balance. The same applies to a card top-up we have not loaded yet if you ask us to cancel it.

If something does not work when it lands

Check each delivery when it arrives. If a login, card or number does not work as described on delivery, message us the same day with the order reference and we fix it or replace it.

When an account's run ends

An ad account that was delivered working and later stops running is not refunded. How long an account runs depends on how it is used and on the platform, which we do not control. The Hub logs how long it ran and puts a same-spec replacement one tap away as a new order: a fresh account with a fresh number, because the old one goes down with it.

Cards

The fee on a card load is earned once the load is on the card. Money already loaded onto a card is spent through the card and is not refunded to your balance.

The Plan and unlocks

You can stop one part or cancel all of it any time from the Hub. It stays unlocked to the end of the period you paid for; unused days are not refunded.

Your balance

Refunds go to your balance, where they can pay for anything in the Hub. Bonus credit is not withdrawable. If you need unspent balance back, message us on Telegram.

Contact

@TradingFellowsAds on Telegram, with your order reference.